Class Code: SM104
FLSA Status: Non-exempt

Vehicle Service Detailer

Bargaining Unit: SEA

DEFINITION:

Under general supervision, a Vehicle Service Detailer performs maintenance work related to detailing and servicing Santa Cruz METRO vehicles and equipment; performs semi-skilled minor repairs to bus interiors; assists with the replacement of seat cushions and backrests; may assist in semi-skilled minor body repairs as directed, and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Vehicle Service Detailer is an advance-level class.  An incumbent in this class performs tasks that ensure that Santa Cruz METRO vehicles and equipment are thoroughly cleaned and maintained for the comfort of passengers and Bus Operators.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Performs a variety of skilled tasks in detailing, cleaning interiors of buses, equipment, and other Santa Cruz METRO vehicles. 
  • Assists in the replacement of seat cushions and backrests, side panels and window trims; may assist in the semi-skilled repairs and replacement of body interiors as directed. 
  • Cleans tires and paints vehicle wheels, fareboxes, and other minor interior items with canned spray paint, brush and other chemical cleaning materials. 
  • May assist body shop personnel in the removal of masking paper and tape prior to detailing of buses and other Santa Cruz METRO vehicles. 
  • Washes Santa Cruz METRO buses and other vehicles with automated bus washing equipment. 
  • Vacuums or sweeps interiors of Santa Cruz METRO vehicles. 
  • Empties trash receptacles on buses. 
  • Washes and scrubs floors, walls, and ceiling of bus interiors; removes all gum from floor and graffiti from seats, side panels, and ceiling. 
  • Waxes bus floors. 
  • Performs general housekeeping duties in maintenance facilities and equipment yard. 
  • Checks fuels, lubricants, coolant on Santa Cruz METRO vehicles and replenishes as necessary. 
  • Checks tire wear and inflation level. 
  • Maintains proper service records, including all fuel, oil and hydraulic fluids used on equipment. 
  • Completes daily reports on all detailing work performed. 
  • May drive buses and vehicles between facilities for servicing and detailing as directed. 
  • Maintains accurate written and electronic records, logs and work orders. 
  • Performs data entry to update and maintain information in digital files; may maintain spreadsheets and other documents to track information.
  • Operates standard office equipment; utilizes computer software in performing job tasks.  
  • Drives a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Automotive nomenclature. 
  • Proper use of lubricants and fuels. 
  • Various vehicle service functions.
  • Types and use of cleaning products.
  • Application and proper use of cleaning tools, equipment, and supplies.
  • Hazards and safety precautions of the trade.
  • Methods of maintaining information in digital or hard copy files.
  • Methods of prioritizing, planning and organizing work.
  • Time management techniques.
  • Customer service techniques.
  • Basic mathematics including percentages and basic statistics.
  • The effective use of modern office equipment, personal computers, and applicable standard business software.  

Ability to:

  • Read, interpret, and apply Santa Cruz METRO policies, procedures, and regulations.
  • Use a variety of cleaning equipment, supplies, solvents, and other chemicals safely in the performance of work.
  • Operate power hand tools such as drills, grinders, sanders, air impact wrenches, and other tools used in the detailing of Santa Cruz METRO buses and equipment.
  • Perform minor touch-up painting on Santa Cruz METRO buses and other vehicles.
  • Give and follow both written and oral instructions.
  • Follow established safety practices.
  • Physically operate service equipment.
  • Work outdoors at night.
  • Work a flexible schedule, including weekdays, nights, and weekends.
  • Work under deadlines and schedules.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public. 

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Two (2) years of progressively responsible experience detailing, servicing and performing minor repairs on automotive, agricultural, and/or construction equipment.  

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “B” Driver’s License with “P” Passenger endorsement.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit, walk and stand; reach, twist, turn, kneel, bend, squat and stoop; talk and hear; use hands to grasp, manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is regularly required to bend and twist at the neck, reach with hands and arms.  Occasional overhead reaching and lifting up to 50 pounds unaided is required.   Specific visual abilities required for this job include close vision, distance vision, and the ability to adjust focus.  

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee works in a shop or outdoor environment where the noise level is usually noisy.  The employee may be exposed to inclement weather, fumes, dust, grease, air contaminants, and hazardous materials and chemicals during the course of work. 

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass requisite a background check.
  • May be required to work a flexible schedule, including nights and/or weekends.
  • May occasionally work extended hours or hours outside of the regular schedule.
  • This position is considered a safety sensitive position and requires participation in Santa Cruz METRO’s drug and alcohol testing program.
  • This position requires the use of personal protective equipment (PPE) based on the tasks assigned; safety shoes are required at all times.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 00-00-00

*Job Family: Maintenance

*Job Series: Vehicle Service

*Job Series Level: Advanced

*Confidential: No