Class Code: AS118
FLSA Status: Non-exempt

Revenue Collection Clerk

Bargaining Unit: SEA

DEFINITION:

Under general supervision, a Revenue Collection Clerk performs clerical duties related to the collection and processing of transit vehicle revenues; collects fares from revenue vehicles; processes and prepares revenue for transfer and deposit; collects passenger counts and prepares ridership reports; may perform general office or support work, and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Revenue Collection Clerk is a journey-level class in the series.  An incumbent in this class performs routine clerical and field tasks that require a basic knowledge and application of departmental policies, practices and procedures.   This class is distinguished from the higher-level class of Revenue Collection Supervisor because an incumbent in the latter class performs supervisory and advanced revenue collection work.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Pulls and replaces farebox vaults from revenue vehicles; opens farebox vaults under a secure and prescribed procedure; coordinates with supervisors to determine which fare boxes need to be pulled.
  • Collects and counts money using currency and other counting equipment; totals and records cash revenue; prepares transfer and bank deposit documents.
  • Collects, counts and totals fares received in the form of tokens, passes and other receipts; separates, sorts and records passes, count cards and other passenger recordings.
  • Supplies and maintains currency machines at transit centers; delivers equipment and supplies to Santa Cruz METRO facilities as assigned.
  • Prepares periodic reports including ridership counts, equipment use and maintenance records.
  • May train others in revenue collection procedures; may review work for errors.
  • May perform other routine clerical duties as needed such as preparing timekeeping and attendance records, typing documents, completing forms, entering data into computerized systems, maintaining files and records, answering phones, ordering supplies, and compiling data for reports.
  • May assist in monitoring security contractors.
  • May perform basic housekeeping duties in the counting room such as sweeping and dusting; may perform minor servicing and orderly arranging of equipment. 
  • Operates standard office equipment; utilizes standard business computer software in performing job tasks; operates specialized revenue and fare counting equipment.
  • May utilize specialized Santa Cruz METRO software.
  • Drive a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Modern office practices, procedures and equipment.
  • Principles and methods of currency counting and cash recordkeeping.
  • Security measures to safeguard large sums of cash.
  • Basic clerical processes pertaining to data entry and recordkeeping.
  • Basic methods of maintaining information in computerized or hard copy files.
  • Basic clerical methods of researching, gathering, organizing, and reporting data.
  • Basic methods of prioritizing, planning, and organizing work.
  • Basic time management techniques.
  • Basic clerical customer service techniques.
  • Basic mathematics, including percentages and basic statistics.
  • Basic money handling procedures, including counting large sums of money.
  • Telephone techniques and etiquette.
  • The effective use of modern office equipment, personal computers, and standard business software. 

Ability to:

  • Follow oral and written instructions accurately.
  • Count and record currency and passenger fare receipts accurately and safely, in accordance with established procedures.
  • Maintain records and control systems with accuracy and attention to detail.
  • Adhere to established work schedules and timelines.
  • Input data into a computerized database.
  • Maintain a calm demeanor in stressful situations.
  • Perform work using good judgment and discretion.
  • Type routine documents and forms.
  • Balance multiple assignments simultaneously and effectively.
  • Maintain confidentiality of materials, records, files and other privileged information.
  • Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned.
  • Drive a Santa Cruz METRO vehicle to various work locations as required.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

One (1) year of clerical experience requiring revenue collection, cashiering and/or cash handling and counting large sums of money.  

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is often required to reach with hands and arms; walk and sit; use finger dexterity; and talk and hear.  Work often requires the repetitive use of both hands to grasp and feel objects and use a keyboard.  The employee is regularly required to stoop at the waist, kneel, crouch, and stand.   Occasional lifting up to 20 pounds unaided may be required.   Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; uses basic math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee primarily works in a standard office environment where the noise level is moderate.  May perform field work as needed. 

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass a requisite background check.
  • May occasionally work extended hours or hours outside of the regular schedule.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 00-00-00

*Job Family: Administrative Clerical

*Job Series: Revenue Collection

*Job Series Level: Journey

*Confidential: No