PARATRANSIT DISPATCH/SCHEDULER
POSITION DESCRIPTION:
Under general supervision, dispatches Paratransit Operators using a variety of
communication devises. Prepares and adjusts ride manifests for Paratransit Operators
and supplemental providers, monitors drivers’ locations and documents drivers’
adherence to ride manifests. Provides assistance with reports as instructed. Performs
other functions as assigned.
DUTIES AND RESPONSIBLITIES:
Dispatches vans using various communication devises. Works to coordinate
rides whenever possible.
Prepares drivers packets for the next day.
Administers driver sign-in and sign-out procedures.
Communicates respectfully with Paratransit Operators and customers regarding
any schedule adjustments.
Uses a variety of communication systems and other automated tools to monitor
paratransit operations, coordinate vehicles, and adjust schedules to optimize
service delivery.
Uses judgment to resolve unusual situations or situations that occur in the field
such as broken equipment, errors in pick-up or drop off locations.
Attempts to assess emergency/urgent situations and work with Reservation and
Scheduling Coordinator, staff, and customers to resolve issues in a timely
manner.
Develops and maintains effective working relationships with other staff,
representatives of the community, customers, and the public.
Communicates effectively and respectfully with people from different racial,
ethnic, cultural groups, physical and intellectual abilities, lifestyle choices and
ages. Demonstrates an ability to be sensitive to the needs of customers.
Will be required to courteously assist customers using various communication
devices as well as in public.
Will be required to provide information regarding all District services.
Receives and forwards customer feedback to the Reservation and Scheduling
Coordinator.
Operates computer and software applications designed for scheduling.
Adhere to METRO and departmental policies and procedures.
May also be required to assist reservationist as needed.
Like clerical duties as assigned.
Uses a variety of office equipment.
MINIMUM QUALIFICATIONS:
Ability to interact with customers and staff in a professional manner.
Oral and written communication skills sufficient to complete paperwork, and
effectively communicate with the majority of customers and co-workers.
Working knowledge of major computer software (e.g. Microsoft office) systems.
Ability to work calmly and in emergency/crisis situations.
Fluency in Spanish is preferred.
Working knowledge of Trapeze PASS preferred.
Willingness and ability to work unusual hours including nights, weekends, and
holidays.
PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to sit, talk or
hear, both in person and by telephone, use hands to finger, handle or feel objects or
controls, reach with hands and arms. The employee is regularly required to stand, walk
and twist at the neck. Occasional overhead reaching and lifting up to 30 pounds is
required. Visual abilities required include close vision, distance vision, and the ability to
adjust focus.
SPECIAL REQUIREMENTS:
Good attendance record in previous employment.
Must pass requisite background check.
This position is considered Safety Sensitive position and is subject to Drug and
Alcohol testing as required by FTA CFR 49.