Class Code: OA201
FLSA Status: Non-exempt

Custodial Supervisor

Bargaining Unit: SEA

DEFINITION:

Under direction, a Custodial Supervisor performs supervisory and related work to ensure the cleanliness and routine maintenance of Santa Cruz METRO facilities.  Ensures the training of new employees in proper custodial procedures including the use of manually operated tools, electrically powered machines, cleaning compounds, solvents, and chemicals; oversees the ordering of supplies, inspection of equipment and maintenance of inventory; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Custodial Supervisor is the supervisor level class in the series. An incumbent in this class is responsible for supervising the work of custodial staff in the performance of janitorial and routine facility maintenance duties necessary to maintain clean, sanitary, and safe conditions in various Santa Cruz METRO facilities. This class is distinguished from the lower-level class of Senior Custodial Service Worker because an incumbent in the latter class serves as a lead worker over subordinate Custodial Service Workers. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Supervises the work of subordinate staff; schedules, assigns, directs, and monitors work; provides staff training; evaluates employee performance; may participate in staff selection; may initiate or have significant input into disciplinary actions.  
  • Enforces department rules and policies regarding employee conduct.
  • Ensures that assigned functions meet the needs of the department and comply with established laws, regulations, policies, procedures, and standards; ensures that subordinates’ work complies with Cal-OSHA regulations; determines and directs corrective measures as necessary.   
  • Inspects Santa Cruz METRO facilities to ensure compliance with standards of cleanliness and maintenance and verify appropriate health and safety conditions; inspects equipment and tools to ensure proper maintenance and operating condition; documents inspection findings; advises staff of needed corrections.
  • Ensures that facilities are cleaned in time for scheduled meetings or other activities. 
  • Oversees the acquisition of materials, equipment and supplies and the maintenance of sufficient inventory to meet anticipated needs. 
  • Communicates with vendors and suppliers; evaluates new custodial supplies and equipment by testing items and recommending the appropriateness of usage.
  • Coordinates special custodial projects.
  • Develops and revises work forms as needed. 
  • Prepares administrative records and reports; reviews employee time sheets and monitors employee absences.
  • Monitors and oversees budgets for custodial staff and supplies; prepares justifications for staffing changes and other expenditures.
  • Stays current on commercial janitorial practices and standards; attends conferences, meetings, and training as assigned.
  • Responds to emergency conditions as required by the situation; assumes responsibility for the situation until emergency assistance arrives.
  • Performs the duties of Custodial Service Workers as required.
  • Operates standard office equipment utilizes computer software in performing job tasks.  
  •  Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Principles and practices of employee supervision, including performance evaluation and progressive discipline.
  • Acceptable standards for the cleaning and routine maintenance of public facilities.
  • Applicable laws, regulations, policies, procedures and general safety practices related to janitorial work.
  • Standard and specialized equipment, parts, tools and supplies required for commercial janitorial work.
  • Operation of janitorial equipment such as buffers, carpet cleaners, floor strippers, and other cleaning equipment.
  • Commercial cleaning practices, supplies, and equipment.
  • Proper use of various cleaning chemicals. 
  • Basic building and grounds maintenance techniques, including routine plumbing, painting, electrical and landscaping activities. 
  • Basic operation and maintenance of heating and ventilating equipment.  
  • Standard tools, terminology, and practices used in skilled building trades.
  • Methods of prioritizing, planning and organizing work. 
  • Business correspondence, formatting and report writing.  
  • Methods of maintaining information in digital or hard copy files.
  • Time management techniques.
  • Communicate clearly and effectively in both oral and written form.
  • Intermediate mathematics including percentages, and basic statistics. 
  • The effective use of modern office equipment, personal computers, and applicable standard business software.  

Ability to: 

  • Supervise and motivate subordinate staff effectively.
  • Supervise and perform a wide variety of janitorial and routine facility maintenance duties in an effective and safe manner.
  • Interpret, explain, implement and enforce relevant policies, regulations, and requirements. 
  • Plan and prioritize staffing and required work priorities.
  • Ensure the safe operation of janitorial equipment.
  • Ensure the safe use of chemical cleaning agents. 
  • Interact effectively and courteously with the public and address customer complaints in a sensitive and tactful manner.
  • Prepare a variety of operational reports and maintain work records.
  • Work independently using good judgment, tact, and discretion. 
  • Adhere to established work schedules and timelines.
  • Maintain a calm demeanor in stressful situations. 
  • Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned. 
  • Drive a Santa Cruz METRO vehicle to perform assignments as required. 
  • Communicate effectively, both orally and in writing. 
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.  

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Four (4) years of commercial custodial experience. Experience must also have included at least two (2) years of lead worker experience.

Previous supervisory experience is desirable.

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is often required to reach with hands and arms; walk, stand and sit; use finger dexterity; and talk and hear.  Work often requires the repetitive use of both hands to grasp and feel objects.  The employee is regularly required to stoop at the waist, kneel, crouch, crawl and climb.   Occasional lifting up to 25 pounds unaided may be required.   Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; uses basic mathematical skills; solves routine problems; deals with multiple concurrent tasks; and interacts with others encountered during work.

Work Environment: 

The employee works in various facilities where there is frequent exposure to moving mechanical parts and is occasional exposure to hot, wet and/or humid conditions, fumes, toxic or caustic chemicals. The noise level is usually moderate.  The employee is occasionally exposed to varied weather conditions.

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass a requisite background check.
  • May occasionally work extended hours or hours outside of regular schedule.
  • This position requires the use of personal protective equipment (PPE) based on the tasks assigned; safety shoes are required at all times.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 08-23-24

*Job Family: Custodial

*Job Series: Custodial

*Job Series Level: Supervisor

*Confidential: No