Class Code: SM100
FLSA Status: Non-exempt

Custodial Service Worker

Bargaining Unit: SEA

DEFINITION:

Under general supervision, a Custodial Service Worker performs janitorial and related tasks at Santa Cruz METRO facilities; keeps facility interiors and exteriors clean and orderly; performs minor building maintenance duties; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Custodial Service Worker is the journey level class in the series.  An incumbent in this class performs janitorial and routine facility maintenance duties necessary to maintain clean, sanitary, and safe conditions in various Santa Cruz METRO facilities. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Cleans floors, including sweeping, spot cleaning, dust mopping, and periodic scrubbing, and waxing as needed; operates buffers, carpet cleaners, floor strippers, and steam cleaning equipment as needed.
  • Washes walls, ceilings, and partitions, using wall brushes, mops, cloths, and cleaning solutions. 
  • Wipes, cleans, and dusts furniture, doors and handles, walls, ledges, hard surfaces, handrails, drinking fountains, posts, benches, signs, and coin equipment; cleans and scrubs stairways; disinfects workstations and bus passenger areas. 
  • Collects and disposes of trash, leaves and/or weeds, and other debris from bus passenger and landscaped areas. 
  • Empties and disinfects trash receptacles; disposes of waste paper and other discards; empties and cleans recycling containers.
  • Cleans restrooms and toilet facilities using cleansers and sanitizing solutions, brushes, cloths, and squeegees; stocks restroom supplies. 
  • Removes graffiti from and pressure washes various surfaces. 
  • Cleans interior and exterior windows.
  • Sanitizes drinking fountains. 
  • Posts and removes public informational material. 
  • Conducts safety checks by observing and checking locked doors, temperature readings for heating and air conditioning, and on/off switches for machines.
  • Creates proper dilutions of cleaning solutions.
  • Performs routine maintenance on janitorial equipment, tools, and machinery; checks and maintains equipment fuel and oil levels; may make minor repairs as needed.
  • May perform minor plumbing, painting, light bulbs, grounds, or related maintenance tasks as assigned. 
  • May assist with preparations for meetings and events; may perform special cleaning tasks; may set up, move and/or arrange furniture or equipment.
  • Reports safety, sanitary and fire hazards; addresses immediate hazards appropriately until repairs/corrections can be made. 
  • Maintains custodial closets and custodial storage areas in a neat and orderly fashion.
  • May drive a Santa Cruz METRO vehicle to perform work assignments. 
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Acceptable standards for the cleaning and routine maintenance of public facilities.
  • Commercial cleaning practices, supplies, and equipment.
  • Basic operation of janitorial equipment such as buffers, carpet cleaners, floor strippers, and other cleaning equipment.
  • General safety practices related to janitorial work.
  • Basic mathematical skills to create proper dilutions of cleaning products.  
  • Proper use of cleaning tools, equipment, and supplies, including the use of various chemicals. 
  • Methods of prioritizing, planning, and organizing complex projects and analytical work. 
  • Basic time management techniques.
  • Basic building and grounds maintenance techniques, including routine plumbing, and painting, and grounds keeping.
  • The effective use of modern office equipment, personal computers, and applicable standard business software.

Ability to: 

  • Understand and follow oral and written directions.
  • Perform a wide variety of janitorial and routine facility maintenance duties in an effective and safe manner.
  • Safely operate janitorial equipment.
  • Safely use chemical cleaning agents. 
  • Use basic mathematical skills including addition, subtraction, multiplication, division, and fractions.
  • Work with moderate independence using good judgment, tact, and discretion. 
  • Adhere to established work schedules and timelines.
  • Interact effectively and courteously with the public.
  • Communicate clearly and effectively, in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Two (2) years of experience performing janitorial and cleaning tasks.

LICENSES AND CERTIFICATES:

A valid California Driver License will be required at the time of appointment and throughout employment. 

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is often required to reach with hands and arms; walk, stand and sit; use finger dexterity; and talk and hear.  Work often requires the repetitive use of both hands to grasp and feel objects.  The employee is regularly required to stoop at the waist, kneel, crouch, crawl, and climb.  Occasional lifting up to 50 pounds unaided may be required.  Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information, and documents; uses basic mathematical skills; solves routine problems; deals with multiple concurrent tasks; and interacts with others encountered during work.

Work Environment: 

The employee works in various facilities where there is frequent exposure to moving mechanical parts and is occasional exposure to hot, wet and/or humid conditions, fumes, biological hazards, toxic or caustic chemicals. The noise level is usually moderate.  The employee is occasionally exposed to varied weather conditions.     

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass requisite background check.
  • May occasionally work extended hours or hours outside of regular schedule.
  • This position requires the use of personal protective equipment (PPE) based on the tasks assigned; safety shoes are required at all times.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 08-23-24

*Job Family: Custodial

*Job Series: Custodial

*Job Series Level: Journey

*Confidential: No