SC Metro

• Plans, develops, organizes, and conducts services for the older adult and disabled community, ensuring their compliance with State and Federal requirements as well as Santa Cruz METRO policies and procedures.
• Plans and implements Santa Cruz METRO’s Mobility Training Program; provides one-on-one and group mobility training and support services by teaching, demonstrating, and assisting program participants and/or their supporters on the safe and proper use of the Santa Cruz METRO bus system; meets with participants; plans and develops individualized training schedules; monitors trainee progress.
• Develops, distributes and/or modifies a variety of training procedures, methods, materials, and forms to facilitate the effective training of Mobility Training Program participants.
• Promotes and provides outreach services to the older adult and disabled communities; attends classrooms, events, and a variety of public or private meetings to present to individuals and organizations about Santa Cruz METRO’s accessibility services.
• Creates teaching materials and presents ADA-related training to Santa Cruz METRO staff as assigned.
• Serves as a liaison and information source to customers, community agencies and the public with regard to Santa Cruz METRO accessibility services and the Mobility Training Program.

• Works with Santa Cruz METRO management to help ensure that Santa Cruz METRO’s vehicles and services comply with Americans with Disabilities Act (ADA) requirements.
• Reviews, investigates and responds to ADA complaints as assigned.
• May be required to serve on committees, commissions, and task forces as assigned.Updates and maintains information in a database; prepares regular and periodic reports for management as requested; maintains various logs, records, and lists.
• Conducts research and prepares summaries of findings; initiates, composes and/or types various memos, letters, reports, statistical data, and other narrative documents; writes, updates and maintains program procedures.
• Operates standard office equipment; utilizes computer software in performing job tasks.
• May utilize specialized Santa Cruz METRO software.
• Drive a Santa Cruz METRO vehicle to perform assignments.
• Performs related work as required
  
   

Knowledge of:

• Principles of program organization, administration and coordination. 
• Common transit agency policies and procedures associated with standard bus operations.
• State, Federal, and local laws and regulations regarding the accessibility of transit services to the older adult and disabled community, including the Americans with Disabilities Act (ADA) and the principles guiding reasonable accommodation.
• Current practices, procedures, and philosophies pertaining to mobility training and accessibility.
• Special equipment, procedures, and opportunities available to improve the accessibility of transit services to underserved populations.
• Current instructional methods and practices, as well as effective curriculum development.
• Customer safety and health-related considerations related to transit services.
• Modern office practices, procedures, and equipment.
• Business correspondence, formatting, and report writing.      
• Manual and automated record-keeping and filing systems.
• Methods of researching, gathering, organizing, and reporting data.
• Methods of prioritizing, planning, and organizing work.
• Time management techniques.
• Customer service techniques.
• Intermediate mathematics, including ratios, percentages, and intermediate statistics.
• The effective use of modern office equipment, personal computers, and standard business software, including audio/visual equipment.
  
   

Physical Demands

While performing the duties of this job, the employee is often required to reach with hands and arms; sit, push and pull; use finger dexterity, and talk and hear. Work often requires the repetitive use of both hands to grasp and feel objects and use a keyboard.  The employee is regularly required to stoop at the waist and crouch.  Occasional lifting up to 20 pounds unaided may be required. Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth.

Mental Demands

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; uses math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.