Class Code: PP105
FLSA Status: Non-exempt

Human Resources Technician

Bargaining Unit: SEA

DEFINITION:

Under direction, a Human Resources Technician performs technical administrative duties to support Human Resources (HR) Department functions and processes; coordinates, organizes, and conducts technical recruitment activities; coordinates onboarding processes for new employees; schedules and conducts new employee orientations; maintains confidential employee records; performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Human Resources Technician is the journey-level class in the series.  An incumbent in this class performs tasks that require interpretation and application of specialized HR policies to ensure that assigned activities comply with various legal, regulatory, policy and other requirements. This class may be distinguished from the lower level class of Human Resources Specialist because an incumbent in the latter class performs advanced clerical duties.  It can also be distinguished from the higher level class of Principle Human Resources Generalist because an incumbent in the latter class performs advanced level professional human resources work.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Coordinates, organizes, and conducts technical recruitment activities following established procedures.
  • Processes position requisitions; assembles job fliers; drafts advertisements and promotional materials; coordinates the production and distribution of job announcements and the placement of job posting advertisements.
  • Receives and screens applications for minimum qualifications; prepares and organizes applications for management review; coordinates testing processes by scheduling proctors and arranging interview panels; tabulates applicant scores and prepares eligibility lists. 
  • Assists hiring departments by arranging selection interviews and communicating with applicants; as authorized, sends offers of employment and schedules pre-employment drug screening, fingerprinting and medical examinations; coordinates new employee onboarding processes. 
  • Schedules new employee orientation and prepares hiring packets; conducts orientation presentations as assigned.
  • Coordinates recruitment and hiring of temporary help through outside employment agencies.
  • May assists with benefits administration by reviewing payroll reports for errors; verifies that proper health and life insurance deductions have been taken; notifies employees of errors and monies owed; creates payroll deduction forms for payroll; collects checks and provides to Finance.
  • May perform technical duties related to other HR activities such as workers’ compensation, benefits, and leave administration; may assist with classification and compensation studies and surveys; may respond to employment verification inquiries.
  • Updates and maintains information in the computerized METRO Human Resources Information System (HRIS); may assist in processing personnel actions to adjust job status, hours worked, performance reviews, step advancements, and other changes; conducts HRIS queries and prepares regular and periodic reports for management as requested; maintains various logs and lists.
  • Performs technical research and prepares summaries of findings; initiates, composes and/or types various department memos, letters, reports, statistical data, and other narrative documents; writes, updates, and maintains department procedures and procedure manuals.
  • Coordinates and/or participates in job fairs and other recruitment outreach activities.
  • Maintains confidential materials, records, files and other privileged information.
  • May monitor departmental expenditures; may prepare payment authorizations. 
  • Provides information to employees and the public. 
  • Operates standard office equipment; utilizes standard business computer software in performing job tasks.
  • May utilize specialized Santa Cruz METRO software.
  • Drive a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Technical principles, practices and procedures common to public employment, including recruitment, testing and selection.
  • Basic laws and regulations applicable to public personnel management, including equal employment opportunity and merit-based selection.
  • Modern office practices, procedures and equipment, including automated human resources information systems.
  • Technical processes pertaining to accounting, purchasing, and data maintenance.
  • Business correspondence, formatting, and report writing.       
  • Technical methods of researching, gathering, organizing, and reporting data.
  • Methods of prioritizing, planning, and organizing work.
  • Principles and practices of employee supervision, including performance evaluation and progressive discipline.
  • Advanced time management techniques.
  • Customer service techniques.
  • Intermediate mathematics, including percentages and intermediate statistics.
  • Advanced telephone techniques and etiquette.
  • The effective use of modern office equipment, personal computers, and standard business software. 

Ability to:

  • Evaluate, interpret, and apply human resources policies, regulations and requirements as they apply to technical employment-related activities.
  • Coordinate and perform technical human resources activities in a manner that complies with applicable laws, regulations and policies.
  • Work independently using good judgment, tact, and discretion.
  • Review and screen documents for minimum qualifications or other requirements.
  • Maintain confidentiality of materials, records, files, and other privileged information using tact and discretion.
  • Interpret, explain, and apply human resources policies, procedures, and regulations.
  • Gather, record, and summarize data in a variety of formats.
  • Maintain records and control systems with accuracy and attention to detail.
  • Adhere to established work schedules and timelines.
  • Maintain a calm demeanor in stressful situations.
  • Balance multiple assignments simultaneously and effectively.
  • Utilize standard office equipment and computer software and learn to use specialized METRO software if assigned.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Two (2) years course work in organizational development from an accredited college in human resources management, industrial relations, public administration, business administration, or a related field.

AND

Two (2) years of progressively responsible clerical experience in a centralized human resources organization.  

SHRM certification a plus.

Experience in a public agency is desirable.

Experience performing employee recruitment activities is desirable.  

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is frequently required to reach with hands and arms; walk, sit and stand; use finger dexterity; talk and hear, and use a keyboard.  Work often requires stooping at the waist and the repetitive use of both hands to grasp and feel objects and.  Work may require lifting up to 20 pounds unaided.   Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; solves problems; uses math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee typically works in a standard office environment where the noise level is moderate.

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass a requisite background check.
  • Must maintain strict confidentiality of work-related information.
  • May occasionally work extended hours or hours outside of the regular schedule. 

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 00-00-00

*Job Family: Administrative Technical

*Job Series: HR Technical

*Job Series Level: Journey

*Confidential: Yes