Class Code: TO103
FLSA Status: Non-Exempt

Information Technology Project Coordinator

Bargaining Unit: SEA

DEFINITION:

Under general supervision, an Information Technology Project Coordinator is responsible for planning, coordinating, remediation and support duties related to IT projects; works with internal stakeholders as well as external vendors to ensure timely completion of technology projects; maintains open communications and follows-up with business leaders, project teams, colleagues, and application vendors throughout technology projects.

DISTINGUISHING CHARACTERISTICS:

Receives general direction from IT Director.  The incumbent is responsible for technology project coordination.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Maintains all project information including schedules, data, assignments, tasks, and project meetings
  • Breaks projects into doable actions and set timeframes
  • Acts as the point of contact and communicate project status to all participants
  • Coordinates the installation and deployment of ERP systems
  • Acts as a technical liaison between ERP vendors and METRO staff
  • Coordinates Intelligent Transportation System (ITS) installation and deployment
  • Assists in developing and writing user procedure manuals; teaches system operational procedures related to new deployments
  • Coordinates the installation of new application software as well as system hardware and software upgrades
  • Assists third party vendors with installations, upgrades, and application maintenance; helps with application troubleshooting, diagnostics, communication, and resolution
  • Operates standard office equipment; utilizes computer software in performing job tasks
  • Drives a Santa Cruz METRO vehicle to perform assignments
  • Assists with IT technical support and administrative tasks as needed in the absence of helpdesk personnel.
  • Responds to inquiries through the tracking system and over the phone; monitors and tracks problems and their resolution; identifies patterns of failure and applies knowledge of computer software and hardware procedures to implement solutions and diagnostic procedures
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Strong organizational skills and attention to detail
  • The practical application of software and related hardware systems
  • Both private and hosted applications
  • Experience or familiarity with project management software
  • The effective use of modern office equipment, personal computers, and standard business software

Additional Knowledge desirable, but not required:

  • Knowledge of, and experience with public transit specific hardware and software systems
  • Basic knowledge of Microsoft Windows and NIX operating systems
  • Basic understanding of database structures and SQL queries
  • Current computer and networking hardware
  • Software application design and development

Ability to:

  • Communicate effectively with people at all job levels, have excellent evaluation skills, and be able to relay information in legible reports to IT Team and Leadership
  • Clearly and effectively present technical information to both technical and non-technical users
  • Create and maintain comprehensive project documentation, plans and reports
  • Research and learn new technology as required
  • Read and interpret technical manuals, procedures, and instructions
  • Adhere to established work schedules and timelines
  • Balance multiple assignments simultaneously and effectively
  • Work with users and co-workers on a one-on-one or small group informal basis to demonstrate applications and/or business processes
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public
  • Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned
  • Utilize helpdesk ticketing systems

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training and Experience:

Two (2) years course work from an accredited college related to technology project management

AND/OR

Possess at least two years of experience in technology project coordination

IT support experience is also desirable but not required

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is frequently required to reach with hands and arms; walk, sit and stand; use finger dexterity; talk and hear; and use a keyboard.  Work often requires stooping at the waist and the repetitive use of both hands to grasp and feel objects.   Work may require lifting up to 20 pounds unaided.   Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; solves problems; uses math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee typically works in a standard office environment where the noise level is moderate.

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass requisite background check.
  • May occasionally work extended hours or hours outside of regular schedule. 

*Adopted: 03-24-2023

*BOD Approved: 03-24-2023

*Revised: 00-00-00

*Job Family: Information Technology Technical

*Job Series: Information Technology Project Coordinator

*Job Series Level: Journey

*Confidential: No