Class Code: SM105
FLSA Status: Non-exempt

Lead Vehicle Service Worker

Bargaining Unit: SEA

DEFINITION:

Under general supervision, a Lead Vehicle Service Worker performs lead work and unskilled vehicle and shop maintenance and service work; oversees the cleaning and maintenance of departmental equipment; coordinates and maintains a variety of service records; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Lead Vehicle Service Worker is the advanced – lead level class in the series.  An incumbent in this class leads, coordinates, and performs a variety of tasks to ensure that Santa Cruz METRO vehicles and equipment provide a safe, clean, and efficient experience for passengers.  This position may be distinguished from the lower level class of Vehicle Service Worker II because an incumbent in the latter class performs journey-level work and does not have lead worker responsibilities. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Serves as a lead worker over subordinate staff by prioritizing, assigning and monitoring work and providing training as needed; may provide input on performance evaluations; maintains employee attendance records.  
  • Coordinates staff schedules and assignments.
  • Cleans and maintains Santa Cruz METRO vehicles and equipment. 
  • Washes vehicles and equipment.
  • Operates automated bus washing equipment. 
  • Checks fuel, lubrication, coolant, and hydraulic system fluid levels and replenishes as necessary. 
  • Checks tire wear and inflation. 
  • Maintains proper service records, including all fuel, oil and hydraulic fluid used on equipment. 
  • Completes reports on all service work performed. 
  • Receives and reviews daily records on vehicle mechanical conditions.
  • Performs general housekeeping duties in garage and equipment yard. 
  • Posts and removes internal advertising and notice materials from buses. 
  • Drives a Santa Cruz METRO vehicle to perform assignments.
  • Operates standard office equipment; utilizes computer software in performing job tasks. 

EMPLOYMENT STANDARDS:

Knowledge of:

  • Principles and practices of employee leadership, including ways to motivate staff and maximize productivity.
  • Automotive maintenance nomenclature. 
  • Safe work practices. 
  • Proper use of lubricants and fuels. 
  • Standard vehicle servicing procedures.
  • Types and usage of cleaning products.
  • Application and proper usage of cleaning tools, equipment, and supplies.
  • Methods of maintaining information in digital or hard copy files.
  • Methods of prioritizing, planning and organizing work.
  • Time management techniques.
  • Customer service techniques.
  • Basic mathematics including percentages and basic statistics.
  • The effective use of modern office equipment, personal computers, and applicable standard business software.  

Ability to:

  • Serve as a lead worker over subordinate staff.
  • Read, interpret, and apply Santa Cruz METRO policies, procedures, and regulations.
  • Understand and follow oral and written instructions. 
  • Use a variety of cleaning equipment, supplies, solvents, and other chemicals safely in the performance of work.
  • Follow established safety practices.
  • Operate vehicle servicing equipment.
  • Maintain records and control systems with accuracy and attention to detail.
  • Input data into a database.
  • Adhere to established work schedules and timelines.
  • Use good judgment and discretion when performing assignments.
  • Effectively balance multiple assignments simultaneously.
  • Operates standard office equipment; utilizes computer software in performing job tasks and learn to use specialized Santa Cruz METRO software if assigned.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public. 

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Three (3) years of progressively responsible experience servicing automotive, agricultural and/or construction equipment.  

Previous lead worker experience is desirable.

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “B” Driver’s License with “P” Passenger endorsement.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit, walk and stand; reach, twist, turn, kneel, bend, squat and stoop; talk and hear; use hands to grasp, manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is regularly required to bend and twist at the neck, reach with hands and arms.  Occasional overhead reaching and lifting up to 50 pounds unaided is required.   Specific visual abilities required for this job include close vision, distance vision, and the ability to adjust focus.  

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee works in a shop or outdoor environment where the noise level is usually noisy. The employee may be exposed to inclement weather, fumes, dust, grease, air contaminants, and hazardous materials and chemicals during the course of work. 

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass requisite a background check.
  • May be required to work a flexible schedule, including nights and/or weekends.
  • May occasionally work extended hours or hours outside of the regular schedule.
  • This position is considered a safety sensitive position and requires participation in Santa Cruz METRO’s drug and alcohol testing program.
  • This position requires the use of personal protective equipment (PPE) based on the tasks assigned; safety shoes are required at all times.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 00-00-00

*Job Family: Maintenance

*Job Series: Vehicle Service

*Job Series Level: Advanced – Lead

*Confidential: No