Class Code: AS121
FLSA Status: Non-exempt

Mobility Training Coordinator 

Bargaining Unit: SEA

DEFINITION:

Under direction, the Mobility Training Coordinator conducts in-person assessments of passengers seeking training and instructs program participants to travel safely and independently by accessing public transportation throughout Santa Cruz County as appropriate; represents the Agency to the public through a planned program utilizing public presentations, providing outreach and education to current and potential customers;  plans, coordinates, develops, and implements Santa Cruz METRO’s Travel Program; serves as a liaison and information source to customers, community agencies, and schools; and performs other related work as required.

DISTINGUISHING CHARACTERISTICS:

Mobility Training Coordinator is a journey-level class responsible for planning, training, developing, coordinating, and providing Santa Cruz METRO services to current and potential customers including youth, elderly, disabled, and underserved communities and for promoting such services through targeted community outreach and education. The incumbent uses discretion and independent judgment in performing assigned work. Assignments are given with general guidelines and positions are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Plans, develops, organizes, and conducts training and outreach services for current and potential customers on all METRO services including but not limited to fixed-route, paratransit, commuter service, microtransit, and other services/programs as needed.
  • Plans and implements Santa Cruz METRO’s Mobility Training Program; completes in person one-on-one intake assessment on individuals and determines which method of training (group, peer, specialized instruction [mobility], etc.) and support services are appropriate; teaches, demonstrates, and assists program participants and/or their supporters on the safe and proper use of the Santa Cruz METRO transportation system; provides individualized, one-on-one field training to participants referred for travel training. 
  • Recruits and sets goals, objectives, and policies for Mobility Ambassadors/volunteers to assist with Travel Training for fixed-route, paratransit, commuter service, and microtransit.
  • Develops, maintains, distributes, and/or modifies a variety of training procedures, methods, materials, and forms to facilitate the effective training of Mobility Training Program participants.
  • Promotes and provides outreach services to the older adult and disabled communities, youth, and underserved communities; attends classrooms, events, and a variety of public or private meetings to present to individuals and organizations about Santa Cruz METRO’s services. 
  • Evaluates and monitors service delivery of Santa Cruz METRO’s Mobility Training Program and Mobility Ambassadors/volunteer program and communicates findings to upper management; implements changes to improve efficiency and service quality; maximizes effectiveness of program services and ensures alignment with Santa Cruz METRO’s mission; recommends and implements program goals and objectives, procedures, and work standards for assigned services. 
  • Collaborates with staff and management from customer service, transit, and marketing to coordinate assigned services and programs. 
  • Creates teaching materials and presents to Santa Cruz METRO staff as assigned.
  • Serves as a liaison and information source to customers, students, community agencies, and the public for Santa Cruz METRO’s Mobility Training Program.
  • Prepares regular and periodic reports for management as requested; maintains various logs, records, lists, files, and program data and reports per Santa Cruz METRO retention policy; updates and maintains information in a database.
  • Performs Paratransit Eligibility Coordinator tasks related to Americans with Disabilities Act (ADA) paratransit eligibility functions as needed.
  • Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents.
  • Maintains a working knowledge of all Santa Cruz METRO’s public transportation systems, policies, and programs.
  • Attends and participates in committee meetings; may serve and/or report on committees, commissions, and task forces; conducts presentations; attends and plans outreach events as directed by the department Manager/Director.
  • Operates standard office equipment; utilizes computer software in performing job tasks; may utilize specialized Santa Cruz METRO software.
  • Assist with discount card process including applications, issuing of cards, and fee collection.
  • Drive a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required.

EMPLOYMENT STANDARDS:

Knowledge of:

  • Principles of program organization, administration, coordination, and evaluation.  
  • Common transit agency policies and procedures associated with standard bus operations.
  • Current practices, procedures, and philosophies pertaining to mobility training. 
  • Special equipment, procedures, and opportunities available to improve the accessibility of transit services for the older adult and disabled communities, youth, and underserved communities.
  • Current instructional methods and practices, as well as effective curriculum development. 
  • Customer safety and health-related considerations related to transit services. 
  • Business correspondence, formatting, and report writing.       
  • Manual and automated record-keeping and filing systems.
  • Methods of researching, gathering, organizing, and reporting data.
  • Methods of prioritizing, planning, and organizing work and time management techniques.
  • Customer service techniques including public speaking, community outreach, and events.
  • Modern office practices and procedures and the effective use of modern office equipment, personal computers, and standard business software, including audio/visual equipment. 

Ability to:

  • Plan, develop, organize, and conduct an effective mobility training program serving older adults, disabled individuals, underserved communities, and youth/students. 
  • Conduct field work to provide direct services to customers.   
  • Teach ideas, concepts, and skills to all community members effectively.
  • Research, analyze, and evaluate new teaching methods and techniques. 
  • Formulate specific objectives to compare and evaluate program results. 
  • Define problem areas and evaluate, recommend, and implement alternative solutions to issues and problems. 
  • Engage successfully with both internal and external contacts and the public 
  • Demonstrate a high level of discretion, confidentiality, and judgement in execution of duties and dealing with the public and program participants.
  • Instruct others in the safe utilization of Santa Cruz METRO vehicles and services and adapt training procedures to the needs of the individual. 
  • Act as liaison between Santa Cruz METRO, community groups, other transit districts, transit customers, schools, and the public with regard to Santa Cruz METRO services. 
  • Develop and write plans, procedures, reports, and forms. 
  • Adhere to established work schedules and timelines. 
  • Balance multiple assignments simultaneously and effectively.
  • Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public. 

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Two (2) years course work from an accredited college in business administration, public administration, marketing, social services, or a related field.

AND

Four (4) years of experience in program, project, or administrative support including providing community outreach and/or training services to people of diverse backgrounds and experience and/or working with volunteer or ambassador programs and non-profit organizations.  

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is often required to reach with hands and arms; sit, push and pull; use finger dexterity, and talk and hear. Work often requires the repetitive use of both hands to grasp and feel objects and use a keyboard.  The employee is regularly required to stoop at the waist and crouch.  Occasional lifting up to 20 pounds unaided may be required. Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; uses math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee typically works in a standard office environment where the noise level is moderate. Field work is also required.

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass a requisite background check.
  • Weekend work and hours of work outside the regular schedule may be required.
  • Fluency in English and Spanish is desirable.

*Adopted: 00-00-00

*BOD Approved: 00-00-00

*Revised: 00-00-00

*Job Family: Customer Service

*Job Series: Mobility Training Series

*Job Series Level: Journey

*Confidential: No