Class Code: OA206
FLSA Status: Non-exempt

Revenue Collection Supervisor

Bargaining Unit: PSA

DEFINITION:

Under direction, a Revenue Collection Supervisor performs supervisory and clerical work related to the collection of fares from revenue vehicles; processes and prepares revenue transfers and deposits; collects passenger counts and prepares ridership reports; performs various administrative support duties associated with departmental activities; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

Revenue Collection Supervisor is the supervisor level class in the series. An incumbent in this class performs work that requires a basic knowledge and application of supervisory principles, clerical procedures and departmental policies.  This class is distinguished from the lower level class of Revenue Collection Clerk because an incumbent in the latter class performs journey level clerical duties primarily emphasizing the collection and recording of farebox revenues.  

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

  • Supervises subordinate staff; schedules, assigns, directs, and monitors work; provides staff training; evaluates employee performance; may participate in staff selection; may initiate or have significant input into disciplinary actions.  
  • Develops and implements revenue collection procedures and ridership surveys and counts.
  • Oversees and coordinates with contractors that participate in revenue collection activities, including the secure transportation of revenues.
  • Communicates and coordinates with other Santa Cruz METRO staff, outside agencies and the public as needed to implement assigned responsibilities.
  • Works with outside auditors to verify cash balances and departmental financial records.
  • Participates in revenue collections work by retrieving revenues from vehicles, collecting and counting currency and other fare revenues, preparing records of revenues received and preparing deposits.
  • Researches and gathers information to prepare periodic reports including ridership counts, equipment use and maintenance records; identifies data trends and prepares summaries for management.
  • Performs other clerical duties as required.
  • Operates standard office equipment; utilizes standard business computer software in performing job tasks; operates specialized revenue and fare counting equipment.
  • May utilize specialized Santa Cruz METRO software.
  • Drive a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required

EMPLOYMENT STANDARDS:

Knowledge of:

  • Principles and practices of employee supervision, including performance evaluation and progressive discipline.
  • Principles and practices of transit revenue collection operations, currency counting and cash record-keeping.
  • Security measures to safeguard large sums of money.
  • Modern office practices, procedures and equipment.
  • Clerical processes pertaining to data entry, purchasing, and recordkeeping.
  • Methods of maintaining information in computerized or hard copy files.
  • Clerical methods of researching, gathering, organizing, and reporting data.
  • Methods of prioritizing, planning, and organizing work.
  • Time management techniques.
  • Clerical customer service techniques.
  • Basic mathematics, including percentages.
  • Telephone techniques and etiquette.
  • The effective use of modern office equipment, personal computers, and standard business software. 

Ability to:

  • Supervise and motivate subordinate staff effectively.
  • Count and record currency and passenger fare receipts in accordance with established procedures.
  • Maintain records and control systems with accuracy and attention to detail.
  • Adhere to established work schedules and timelines.
  • Perform mathematical computations accurately. 
  • Work independently using good judgment, tact, and discretion.
  • Balance multiple assignments simultaneously and effectively.
  • Input data into a computerized database.
  • Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned.
  • Drive a Santa Cruz METRO vehicle to perform assignments as required.
  • Communicate clearly and effectively in both oral and written form.
  • Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be: 

Education, Training, and Experience:

Two (2) years course work from an accredited college in business administration, accounting, or a related field.

AND

Two (2) years of clerical and one (1) year supervisory experience requiring revenue collection, cashiering and/or handling and counting large sums of money.  

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is often required to reach with hands and arms; walk and sit; use finger dexterity; and talk and hear.  Work often requires the repetitive use of both hands to grasp and feel objects and use a keyboard.  The employee is regularly required to stoop at the waist, kneel, crouch, and stand.   Occasional lifting up to 20 pounds unaided may be required.   Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth. 

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; uses basic math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee primarily works in a standard office environment where the noise level is usually moderate.  May work out in the field when needed.  

OTHER CONDITIONS OF EMPLOYMENT:

  • Must pass a requisite background check.
  • May occasionally work extended hours or hours outside of the regular schedule.

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 00-00-00

*Job Family: Administrative Clerical

*Job Series: Revenue Collection

*Job Series Level: Supervisory

*Confidential: No