SC Metro | Paracruz

Your eligibility determination will be made within 21-Days from the time ADAride receives your application & Health Care verification form. If for a reason a decision is not made within 21 calendar days, ParaCruz service will be provided until a final decision is made” If you are approved, a letter and ParaCruz guide will be mailed to you. If you are approved to use METRO ParaCruz and wish to ride Fixed-Route at a discounted fare, you qualify for a Disabled Discount card, granting you reduced fares on METRO’s fixed-route buses.” If you require a PCA (Personal Care Assistant) or your condition has changed since your eligibility certification and you now require an attendant, call ADAride for more information.

If you do not agree with the decision, you may appeal the decision to an independent appeals panel.

ParaCruz eligibility is valid for up to three years, unless your disability is deemed permanant.

Customers should ensure their phone numbers and mailing addresses remain up to date with ADAride. Renewal notifications will be issued 60 to 90 days before the eligibility expiration date. For individuals with “unrestricted” eligibility due to permanent conditions that will not improve, a one-page form will be sent to confirm that their contact information and mobility device(s) remain accurate.

METRO recognizes that due to unforeseeable circumstances, there may be times when a new customer may need transportation before they are able to complete the eligibility process. In these cases, we may be able to arrange temporary eligibility for up to fourteen days while the customer goes through the eligibility determination process.

Please allow 1-3 Business days for your request to be processed.

Temporary eligibility is provided to customers who have a limited-term condition that prevents them from using the METRO bus system. Limited-term eligibility may be provided for the expected duration of the disability. Should the disability continue longer than expected, the customer will be required to reapply and complete the evaluation process through ADAride.

Applicants who believe an eligibility determination was made in error may appeal the decision. The applicant may initiate an appeal in writing (forms are included with eligibility denials) within 60 days of the determination.

Appeals Address:

ADA Ride
950 Dovlen Place #100-D
CARSON, CA 90746

TOLL FREE: (877) 232-7433 – Bilingual Spanish
TTY: (310) 410-0985
FAX: (310) 410-0239

Monday through Friday
HOURS: 8am to 4pm (PST)
Lunch Break Noon to 1pm

Prior to your hearing, please provide additional information to assist the panel in making a determination:

• The reason you believe the determination was incorrect
• Any information you would like the appeals panel to consider supporting your request

An appeal hearing will be scheduled within 30 days of receipt of the appeal request.