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Directions

Nearby Transit Routes

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Route(s): 3B

FY26 Summer Service Change, Route 3B

Route 3B Summer Service (eff. 6/18/26): Weekdays/Weekends: The Brommer & 17th Ave stop outbound to Capitola Mall (Stop ID 1267) will be discontinued.

Route(s): All

2026 World Cup

Special Service on June 16, 19, & 22: One late night round trip will be added for the 8:00pm & 9:00pm FIFA World Cup soccer matches at San Francisco Bay Area Stadium (Levi's Stadium). The northbound trip will depart River Front Transit Center at 11:30pm and will not serve Scotts Valley. The return trip will depart San Jose Diridon at 12:30am and will serve Scotts Valley and Santa Cruz. On 6/16, an additional northbound trip will depart Santa Cruz at 12:50am, and return from Diridon Station at 1:50am.

Route(s): 18, 18B, 19, 19B

FY26 Summer Service Change, Route 18/18B & 19/19B

Routes 18/18B & 19/19B Summer Service (eff. 6/18/26): Weekdays/Weekends: UCSC loop trips will run at 30-minute peak frequency rather than 15 minutes. Routes 18B & 19B will provide service every 30 minutes to the base of campus. Trip departure and arrival times have been adjusted along the route. Weekdays: Routes 18 & 19 will operate on a single Mon-Fri schedule, not separate MWF and TTh schedules.

Route(s): 40, 41

FY26 Summer Service Change, Route 40 & 41

Route 40 & 41 Summer Service (eff. 6/18/26): Weekdays/Weekends: Cedar & Cathcart (Stop ID 2303) is out of service due to library construction. Trip departure and arrival times have been adjusted along the route.

Route(s): 34

FY26 Summer Service Change, Route 34

Route 34 Summer Service (eff. 6/18/26): Weekdays: Service to Scotts Valley High will not operate in the Summer until the school year begins August 6.

Route(s): 2

Stop 1899 Relocation

Effective April 14, 2026, Stop 1899 at Water & N Branciforte (inbound to Santa Cruz) has been temporarily relocated due to nearby construction. The temporary stop is located further up the hill, before the intersection, at approximately 917 Water Street. Thank you for your patience.

Route(s): 35, 35X

FY26 Summer Service Change, Route 35/35X

Route 35/35X Summer Service (eff. 6/18/26): Weekdays: Two inbound 35X trips (6:10pm from Country Club and 6:34pm from Mountain Store) will become Route 35 trips to provide service to and from Scotts Valley Dr. Trip departure and arrival times have been adjusted along the route.

Route(s): 16

FY26 Summer Service Change, Route 16

Route 16 Summer Service (eff. 6/18/26): Weekdays: Will not operate during the Summer schedule.

Route(s): 2, 2N

FY26 Summer Service Change, Route 2/2N

Route 2/2N Summer Service (eff. 6/18/26): Weekdays/Weekends: Trip departure and arrival times have been adjusted along the route.

Route(s): 1

FY26 Summer Service Change, Route 1

Route 1 Summer Service (eff. 6/18/26): Weekdays/Weekends: Select late night trips will begin at the Boardwalk (Cliff & Beach) at 8:45pm, 9:45pm, and 10:45 prior to starting the regular trip at River Front 15 minutes later. Trip departure and arrival times have been adjusted along the route.

Route(s): 17

FY26 Summer Service Change, Route 17

Route 17 Spring Service (eff. 6/18/26): Weekdays/Weekends: Trip departure and arrival times have been adjusted along the route.

How Can We Help You?

Our Customer Service team is here to make sure your experience with METRO is safe, convenient, and easy. We provide the following bilingual services:

  • Bus route information
  • Trip planning
  • Lost and found service
  • Discount photo ID
  • Bus pass sales & bulk orders

Contact Us

Customer Call Center

(831) 425-8600
Open Daily 8am – 5pm
Weekends Closed: 10am-10:15am, 12p-1p, 3p-3:15pm
(Dial 711 for CRS Hearing & Speech Impaired Services)

See our Service Calendar for holiday closures

Transit Centers

Riverfront Temporary Transit and Customer Experience Center

Customer Experience Center located at:
603 Front Street, Downtown Santa Cruz

Transit Center bus stops utilize curbside space on River St., Soquel Ave., and Front St.

Services:

  • Staffed Customer Experience Center is open:
    Monday–Friday, 8am–5pm
  • Public restrooms
    • METRO riders have access to a public restroom near the Soquel/Front Parking Garage at 601 Front St. facing Soquel Ave.
    • Restroom is located next to Oswald’s Restaurant (121 Soquel Ave.) and is walking distance from METRO’s Customer Experience Center. Head South on Front St. towards Soquel Ave., turn right on Soquel Ave., walk past Oswald’s Restaurant, public restrooms will be located on your right

Watsonville Transit Center
475 Rodriguez Street, Watsonville

Services:

  • Staffed Customer Service Window is open:
    Monday–Friday, 8am – 5pm
  • Customer Service Call Kiosk available:
    7 days a week, 8am – 5pm

Bart Cavallaro Transit Center
246 Kings Village Road, Scotts Valley
(This transit center is not staffed.)

Capitola Mall Transit Center
1885 41st Avenue, Capitola
(This transit center is not staffed.)

METRO Pacific Station
The METRO Pacific Station complex is closed for demolition and redevelopment. Pacific Station is scheduled to reopen in 2026 as a mixed-use development featuring low-income housing, retail and commercial space, and a METRO transit center.

Learn more about METRO’s Pacific Station Redevelopment Project!

Online Customer Service Report

Fill out a Ticket

We’re here to help and welcome your questions and suggestions. Our online Customer Service Report is a one-stop resource for reporting any questions or concerns related to your experience with METRO.

Once you open the report form, use the drop-down menu to specify the type of issue you’d like to report, such as:

  • Discrimination Title VI
  • Harassment
  • ADA 504 complaints 
  • Lost and Found items
  • Paratransit issues
  • Routing & Service changes
  • Accessible information requests
  • Any other issue, incident, question, or commendation related to your experience with METRO.

To learn more about METRO policies and procedures, including our Title VI Discrimination Policy, ADA 504 Complaint Policy, Code of Conduct, and more, visit our resource library.

Lost and Found

You may inquire about lost and found items in two ways:

Lost and Found items may be claimed only during Customer Service business hours. Security personnel will not release items after hours. Bicycles can only be claimed directly from security personnel. Legal photo identification is required for all claims.

Please review METRO’s Lost & Found policy for a complete list of items retained for 90 days. 

Note: METRO Bus Operators will not use bus radios to check for lost items, except in extreme emergencies.